FAQs
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Most common questions
How do I find my package and tracking number?
Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.
Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).
For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them.
You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed.
Other questions
When will my order arrive?
Your package will arrive approximately 3-5 days after your order has been placed.
What are the shipping costs?
Orders over $99 qualify for free 3-5 day shipping. All orders under $99 are subject to a standard shipping fee of $9.99.
When will my order be delivered?
After we receive your order, it takes 1-2 business days to process. Delivery times usually vary between 3-5 business days after your order is placed. That said, shipping times do not include any potential for inclement weather, holidays, or backorders.
