FAQs
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Most common questions
How do you handle returns and refunds? What's your policy?
Returns
Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days.
No refunds on any vaping products.
Other questions
How do I return or exchange an item?
We only replace items if they are defective or damaged. If you need to complete an exchange, send us an email at [email protected] and send your item to: Fulfillment Center - 2252 Mason Ave., Daytona Beach, FL 32117.
